Request handling
Receive a request from one channel, classify it, create a record, and route it to the responsible team automatically.
Every process has repetitive manual steps: copying data between two systems, waiting for an approval, gathering numbers for a report. We turn those steps into an automated flow that starts with an event (a new request, a message, an appointment) and ends with a result (an updated record, a notification, a report) with no manual work.
Receive a request from one channel, classify it, create a record, and route it to the responsible team automatically.
Move a request between levels, remind those who are late, and log the decision and its time without follow-up.
Pull numbers from their sources, aggregate them and send a ready report at a fixed time.
Keep the customer, order and invoice consistent across CRM, accounting and the operations schedule.
Alert the right person when a deadline, threshold or state needs attention.
Read data from a form or file, validate it, and enter it into the target system.
We don't ask you to change your tools. We connect what you have — CRM, ERP, email, databases, WhatsApp and spreadsheet tools — through APIs or middle integrations, so data moves between them automatically instead of copy-paste. Where no API exists, we use practical alternatives such as scheduled files or webhooks.
Automation runs predefined steps under clear conditions. An agent adds a layer of language and context understanding on top. Many solutions combine both.
A process of medium complexity usually takes a few weeks from mapping to running, depending on the number of systems and how ready access to them is.
The goal is to remove low-value repetitive steps so the team focuses on work that needs a human decision.
Describe the steps as they happen today, and we’ll propose the shape of the automated flow, the systems we connect and the time expected to be saved.